A complete list of available payment options is provided on our Payment Policy.

If a payment attempt is unsuccessful, you can submit payment again with corrected information or choose an alternative payment option.

For information about Order Cut-Off Time, Order Processing Time, Package Transit Time, and Total Delivery Time, please refer to our Shipping Policy.

Melanyra offers free shipping within the United Kingdom.

Items can be returned within 30 days of delivery

Items can be returned within 30 days of delivery. Returns submitted after this period cannot be accepted. Returned items must be unused and unwashed, remain in their original packaging, and have all tags attached.

Returning an Item

1. Contact info@melanyra.com with your order number and the reason for the return.
2. Wait for approval before sending the item back.
3. Follow the instructions provided for packaging and the return address.
4. Ensure the item is packaged securely to prevent damage during shipping.

To request an exchange, contact our support team with your order details within 30 days of delivery. The process begins by emailing info@melanyra.com with your order number and the item you want to exchange. The item must be unused and unwashed, remain in its original packaging, and have all tags attached. After review, you will receive instructions for returning the original item.

To cancel an order, contact us promptly at info@melanyra.com. Cancellations can only be completed if the order has not yet entered the processing stage. If you decide not to keep the item after delivery, you can request a return by following the return steps and requirements described below.